Frequently Asked Questions

Yes! Orders placed before 2:00 pm Monday to Friday (excluding bank holidays) are dispatched the same day. Orders placed after this cut-off are dispatched the next working day.

We offer Standard (3–5 working days), Express (next working day), and Saturday delivery via Royal Mail and DPD. International shipping is available to most EU and worldwide destinations. Delivery costs are calculated at checkout based on your location and order size.

Yes, absolutely. A tracking number is emailed to you as soon as your order is dispatched. You can also log into your account on our website to view live tracking information at any time.

Yes, we support both consumer and B2B orders. Trade account holders benefit from volume pricing, monthly invoicing, dedicated account managers, and priority support. Contact our trade team to apply.

We offer free standard delivery on orders over £50 within the UK. For orders under £50, standard delivery costs from £2.99. Express and next-day options are available at additional cost.

Yes, all components are sourced directly from authorised manufacturers and distributors. We do not stock counterfeit, grey-market, or end-of-life parts without clear disclosure. RoHS and REACH compliance documentation is available on request.

Datasheets are linked on most product pages where available. If you need additional technical documentation, email tech@componentwarehouse.co.uk with the part number and we'll assist within 24 hours.

You can register for an in-stock notification on any product page. For urgent or bulk requirements, our procurement team can source components directly — contact us with the part number, quantity, and required delivery date for a quote.

We primarily stock current production components. If we do carry legacy or end-of-life parts, they will be clearly labelled as such on the product page with availability and lead time information.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and bank transfer (BACS) for trade account holders. All card payments are processed securely via Stripe with 256-bit encryption.

Yes. A full VAT invoice is automatically generated and emailed when your order is confirmed. Component Warehouse Ltd is VAT-registered in the UK (VAT No. GB919059406). You can download your invoice from your account dashboard at any time.

Yes, we use industry-standard SSL encryption to protect all transactions. Your card details are never stored on our servers — we use Stripe's secure payment processor. You can shop with complete confidence.

Yes, for verified trade accounts. We accept purchase orders and offer NET 30 payment terms for approved business customers. Contact our trade team to discuss your requirements.

You can return items within 30 days of delivery if unused and in original condition. If an item arrives faulty or damaged, we'll provide a prepaid returns label and issue a full refund or replacement. Read our full returns policy.

Please notify us within 48 hours of delivery with photos if possible. We'll arrange a prepaid return label and process a full refund or replacement — whichever you prefer. We take packaging seriously and investigate all damage claims.

You can reach us via email at hello@componentwarehouse.co.uk, phone on 0800 123 4567 (Mon–Fri, 9am–5:30pm), or live chat on our website during business hours. We aim to respond to all enquiries within 24 hours.

All components come with your statutory consumer rights under UK law, including a 12-month warranty against defects. Some products may have manufacturer warranties — check the product page for details.